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Privacy Policy

Effective Date: July 30, 2026 · Last Updated: July 30, 2026

1. Information We Collect

We collect information directly provided by you, as well as data generated automatically during your interactions with our platform:

  • Directly Provided Data: Name, email address, phone number, company name, and job title provided when requesting a demo, creating an account, or communicating with us.
  • Voice & Conversational Data: Audio recordings, real-time voice streams, call transcripts, call metadata (timestamps, duration, phone numbers), and custom prompt instructions provided to train or execute AI voice calls.
  • Usage Data: Pages visited, time spent on site, device identifiers, IP addresses, browser type, and diagnostic logs.

2. How We Use Your Information

We use collected information for the following purposes:

  • Service Delivery: To provide, execute, and maintain the Talkifi AI platform, including inbound/outbound AI voice interactions, automated speech processing, and real-time transcribing.
  • Service Requests: To conduct requested demo calls and respond to incoming support inquiries.
  • Product Improvement: To analyze usage patterns, resolve system latency, and enhance conversational AI models.
  • Communications: To send product updates, technical announcements, security alerts, and administrative messages.
  • Billing & Account Management: To track call credit usage, manage subscriptions, and process payments.

3. Information Sharing & Sub-processors

We do not sell your personal information. We share data solely with trusted third-party service providers (Sub-processors) operating under strict confidentiality and security agreements:

  • Cloud Infrastructure & Hosting: AWS, Vercel, Supabase, Hasura.
  • Authentication & Analytics: Clerk, PostHog, Google Analytics.
  • Communication & Customer Support: Customer.io, Gleap.
  • Payment Processors: Stripe, PayPal, Apple, Google.
  • Legal Compliance: When required by applicable law, court order, or law enforcement request.

4. AI Voice Calls, Transcripts & Recording Disclosures

  • Consent & Notifications: When engaging with our demo or using our platform, AI voice calls may be recorded and transcribed for quality assurance, service evaluation, and model performance. Where required by law, callers/recipients will be notified at the beginning of any recorded interaction.
  • Retention Period: Call recordings and raw transcripts are retained for a default maximum of 90 days from the call date, after which they are automatically purged or anonymized, unless a shorter deletion or custom retention period is configured by the account administrator.
  • User Consent Responsibilities (TCPA / Telecom Laws): When using Talkifi AI to initiate calls to third parties, you (the User/Customer) are acting as the Data Controller. You are solely responsible for obtaining prior explicit written consent from call recipients in compliance with the Telephone Consumer Protection Act (TCPA), GDPR, and local telecommunications laws before placing automated calls.

5. Data Retention

We retain general personal account data for as long as necessary to fulfill active service contracts, enforce agreements, and maintain legal/tax compliance. You may request the deletion of your account and associated personal data at any time by contacting support@talkifi.ai.

6. Cookies & Tracking Technologies

We use cookies, web beacons, and local browser storage to run our website, preserve user preferences, maintain session security, and analyze marketing performance. You can manage or block cookies through your browser settings, though disabling mandatory session cookies may impact platform functionality.

7. Your Data Protection Rights

Depending on your region, you have specific rights regarding your personal data:

EU/EEA Residents (GDPR)

  • Right to access, rectify, or request erasure of your data.
  • Right to restrict or object to data processing.
  • Right to data portability.
  • Right to lodge a complaint with a local Data Protection Authority.

California Residents (CCPA/CPRA)

  • Right to know what personal information is collected, disclosed, or shared.
  • Right to request deletion of your personal data.
  • Right to opt-out of the "sale" or "sharing" of personal information (Note: We do not sell personal data).
  • Right to non-discrimination for exercising privacy rights.

To exercise any of these rights, please email us at support@talkifi.ai.

8. Contact Us

For any privacy questions, data access requests, or regulatory inquiries, contact us at:

  • Email: support@talkifi.ai
  • Website: www.talkifi.ai
  • Company: Talkifi AI